Telephone assistance in all situations.
IT'S ALL ABOUT A CALL, WHEREVER YOU ARE
Make E-FATI Assistance your first point of contact in an emergency.
Switzerland - 032 754 31 43 If you are outside Switzerland + 41 32 754 31 43 / FR / EN / DE
WHEN YOU CALL ...
When calling, please have the following information handy:
The identification number of E-FATI
A brief description of a breakdown or incident
A phone number where we can reach you
TCS Bike Insurance
Casco protection throughout Europe
Reimbursed repair costs: after an accident, we bear the costs of repairing your bike.
Protection against theft throughout Europe.
In the event of theft, you receive up to 100% of the price of your new classic or electric bike.
24-hour breakdown assistance throughout Switzerland.
We are available to you 24 hours a day and are on site quickly.
Our dense network of patrollers ensures that you can continue your journey by bike or e-bike throughout Switzerland.