Telephone assistance in all situations.
IT'S ALL ABOUT A CALL, WHEREVER YOU ARE
Make E-FATI Assistance your first point of contact in an emergency.
Switzerland - 032 754 31 43 If you are outside Switzerland + 41 32 754 31 43 / FR / EN / DE
Switzerland - 079 346 01 63 If you are outside Switzerland + 41 79 346 01 63 / FR / EN
WHEN YOU CALL ...
When calling, please have the following information handy:
The identification number of E-FATI
A brief description of a breakdown or incident
A phone number where we can reach you
If you have joined the "TCS Sociétaires Families et Couples" or the "TCS Sociétaire Individuelle", you also benefit from the help of the TCS in case of breakdown of your bike / E-bike.
If you benefit from another member of the TCS (eg the motorized membership), you can adapt it at any time. In this case, the bike troubleshooting service is not the only new benefit for you.
Would you also like a casco cover for your bike / E-bike? We recommend TCS Bike Assistance.
Call TCS: 0844 888 111
TCS Bike Assistance Claim declaration and refund request