E-FATI Center is closed from November 1 to November 9, 2025.
No orders will be shipped during this time.
Orders received before October 30 may be shipped before the closure.
Orders received during the closure will be shipped starting November 10.
No orders will be shipped during this time.
Orders received before October 30 may be shipped before the closure.
Orders received during the closure will be shipped starting November 10.
E-FATI ASSISTANCE
E-FATI ASSISTANCE
Telephone assistance in all situations.
IT'S ALL ABOUT A CALL, WHEREVER YOU ARE
Make E-FATI Assistance your first point of contact in an emergency.
CONTACT NUMBERS
Switzerland - 032 754 31 43 If you are outside Switzerland + 41 32 754 31 43 / FR / EN / DE
WHEN YOU CALL ...
When calling, please have the following information handy:
Your name
The identification number of E-FATI
A brief description of a breakdown or incident
A phone number where we can reach you
TCS Bike Insurance
Casco protection throughout Europe
Reimbursed repair costs: after an accident, we bear the costs of repairing your bike.
Protection against theft throughout Europe.
In the event of theft, you receive up to 100% of the price of your new classic or electric bike.
24-hour breakdown assistance throughout Switzerland.
We are available to you 24 hours a day and are on site quickly.
Our dense network of patrollers ensures that you can continue your journey by bike or e-bike throughout Switzerland.
